Copy Caps®
Blank Cap Store Customer Service

Payment Procedures
We accept payments through VISA, Mastercard, Check or Money Order. Once you pick the cap(s) you want to purchase, click the Check Out Button on your shopping cart. If your order is going to be shipped within the US (including Alaska, Hawaii, Puerto Rico, APO, FPO or Guam) choose domestic shipping (the default). Customers with orders shipping anywhere else should choose International Shipping and recalculate their cart. Once your cart is set, you can securely pay by VISA or Mastercard online. To place an order and then send payment by check or money order, click "Send Order" on the checkout page. You'll receive an email re-cap of your order with instructions on how to pay for your order.

When will my order arrive?
We ship Monday through Friday. We ship in-stock items within 48 hours of receiving your order. For orders of less than 4lbs, we ship via Priority Mail, with delivery confirmation. Priority Mail genrally takes 2-4 days. For larger orders (except we generally ship via UPS. (Most larger orders to Alaska, Hawaii, Puerto Rico, APO, FPO and Guam go via Priority Mail.)

Back Orders
We try our best to keep our merchandise in stock at all times. Occasionally, due to circumstances beyond our control, we occasionally may have some items on backorder. In the event an item that you ordered is not in stock, we will notify you within 24 hours of receiving your order. Generally, if an item is on backorder, it will be back in stock within 5 days.
Not to worry - we never charge your credit card until your order is ready to ship!

Returns
Orders of less than 12 caps may be returned without a return authorization. All returned caps must be in their original condition and must be received by us within 15 days of receiving your merchandise. We will issue a full refund, less actual shipping costs, for items returned in their original condition. When you return an item, be sure to include a note with your name, address, email address and order number (print out the email if you kept it!).
Orders of 12 or more caps (unless defective) are subject to a 15% restocking fee and you will need a return authorization. Simply contact us by, give us your name, address, order number and explain why you want to return the caps. We'll email you back a return authorization and instructions.
The above return policy applies only to blank caps that have not been embroidered.

Copy Caps
2700 State Highway
Wellfleet, MA 02667
Voice (508) 349-1300 FAX (508) 313-9505
Toll Free Voice (888) 487-2553